The FiilHome website and online store are operated by us and include all information, content, features, tools, products, and services provided through it (collectively, the “Services”). Our store is hosted on Shopify, which enables us to provide the Services to you. This Privacy Policy explains how we collect, use, and share your personal information when you browse our site, make a purchase, or contact us.

If there is any conflict between our Terms of Service and this Privacy Policy, the Privacy Policy applies regarding the collection, use, and sharing of your personal information.

Please read carefully. By using our website and Services, you confirm that you understand how we handle your information as described here.

Personal Information We Collect

“Personal Information” means any information that identifies you or can reasonably be linked to you. It does not include anonymous data.

• Contact Information: Name, address, phone number, email, billing and shipping details.
• Payment Information: Credit/debit card details, payment confirmations, transaction data.
• Account Information: Username, password, security questions, preferences.
• Order & Activity Data: Viewed items, purchases, returns, and related activity.
• Communications: Messages sent to customer support.
• Device Information: IP address, browser, network details, device identifiers.
• Usage Information: How and when you use the website and Services.

Sources of Information

• Directly from you – account creation, purchase, contacting us.
• Automatically – cookies and similar technologies.
• Service Providers – payments, shipping, storage, analytics.
• Business Partners / Third Parties.

How We Use Your Information

• Providing & Improving Our Services: Payments, shipping, returns, account management, personalized shopping experience.
• Marketing & Advertising: Email/SMS campaigns, personalized ads.
• Security & Fraud Prevention: Identity verification, detecting suspicious activity.
• Customer Support: Communication and assistance.
• Legal Reasons: Compliance with laws and regulatory requirements.

Sharing Personal Information

• Shopify & Service Providers – payments, shipping, hosting, analytics, fulfillment.
• Business/Marketing Partners – personalized advertising.
• With Your Consent – e.g., providing your address to a courier.
• Corporate Group / Business Transactions – merger, acquisition, restructuring.
• Legal Requirements – if required by law or lawful authority.

Shopify Hosting & Processing

Our store is hosted on Shopify, which processes personal data related to your use of our Services. Your information may be transferred to other countries as permitted by law. For details, see: Shopify Privacy Policy.

External Websites

Our website may contain links to external sites. We are not responsible for their privacy practices. We recommend reviewing their policies.

Children

Our Services are not intended for children. We do not knowingly collect information from minors. If you believe a child has provided data, please contact us and we will delete it.

Security & Data Retention

We take reasonable steps to protect your information, but no method is completely secure. Data is retained only as long as needed (account management, legal obligations, dispute handling).

Your Rights

• Access your information.
• Request corrections or deletion.
• Data portability (copy to another provider).
• Opt-out of direct marketing / update communication preferences.

You may exercise these rights through the website or by contacting us.

Complaints

You may contact us directly regarding concerns. In some regions, you may also contact your local data protection authority.

International Transfers

Information may be processed outside your country of residence. For transfers outside the EU/UK, we use recognized safeguards such as Standard Contractual Clauses.

Changes to This Policy

We may update this Privacy Policy periodically. The “Last Updated” date will be modified accordingly.

Contact Us

For questions or requests, contact us at: info@fiilhome.com

FiilHome Customer Support
Ilan Sirkis
Haalon 152, Shlomi, Israel
+972-54-343-4561