Shipping policy

Shipping Policy – FiilHome

We ship to the US, UK and most countries worldwide. Here’s everything you need to know about shipping times, tracking, and what happens if there’s a delay.

Key Points

We ship to the United States, United Kingdom and most countries worldwide.
Standard shipping – free on most orders.
Express shipping – available for an additional fee (or free above a certain order amount, when applicable).
Estimated delivery times: Standard: 4–9 business days
Processing time before shipping: 1–3 business days.
Your order may arrive in more than one package so we can deliver items as quickly as possible.

Delays & Compensation

If we pass the latest estimated delivery date and your order still hasn’t arrived, you may be eligible for a store credit or refund.
If tracking shows no new updates for more than 15 days, we’ll offer a refund or a reshipment (depending on the situation and your preference).
If your order has not arrived within 55 days, you are eligible for a full refund.

Order Tracking

Once your order ships, you’ll receive an email with your tracking number and a direct tracking link.
You can also check your order status anytime through your FiilHome account on our website.

Tracking says “Delivered” but you don’t see it?

Double-check that the shipping address on your order is correct.
Ask family members, neighbors, or a building concierge/security desk.
Look around your door area, mailbox, or common delivery spots.
Still nothing? Reach out to us and we’ll investigate with the carrier.

Duties, VAT & Customs

Prices on our website generally do not include VAT, customs duties, or import fees that may apply in your country.
UK & international orders: Any customs, VAT, duties, or import taxes charged by your local authorities are the customer’s responsibility.

Address Changes & Cancellation Before Shipping

If your order has not yet shipped, email us as soon as possible and we’ll do our best to update the address or cancel.
Once the package is with the carrier, we’ll check with them if an address change or reroute is still possible, but we cannot guarantee it.

Our Shipping Partners

We work with trusted, major shipping carriers and logistics partners, chosen based on your region, to help ensure your order arrives safely and as quickly as possible.